We only accept return and exchanges due to the following reasons:
1. Received incorrect goods
2. Received damaged goods
How do I request Return/Refund/Replace?
- You must notified us of an exchange within 7 days from date of receiving of goods by email us with your FULL NAME, ORDER NUMBER, ADDRESS, CONTACT NUMBER and REASON FOR RETURN, or contact us.
- You must received a confirmation from us BEFORE return the goods.
- We reserves the right to reject a return if we conclude it is not in a new condition.
- Goods must be returned unopened and in its original saleable condition and in their original packaging with tags attached.
- A one to one exchange will be processed upon receipt of your package.
- Goods purchased through a third party will not be eligible for an exchange.
- In the event that the goods you originally purchased is sold out, we will give alternative items for exchange.
- We only absorb the shipping charges if the return due to our oversight.
Refunds will be provided if any product ordered is out of stock. Notification notice of refund will be provided via email or phone.
For more information on our return and refund policy, please contact:
Green House of Natural Food Sdn Bhd
Tel: 07-2885987 / Whatsapp: 011-56573807
We are committed to providing quality product to our customers. Green House of Natural Food Sdn. Bhd. reserves the right to limit or deny returns, exchanges or refunds.